2023 Voting Accessibility Advisory Committee Meeting Minutes

Lynda Roberts, Registrar of Voters, Elections

 

October 12, 2023

Marin County Elections Department
Voting Accessibility Advisory Committee (VAAC)
Thursday, October12, 2023, 2:30 PM
Zoom Meeting

Minutes

Attendees

Laney Davidson, Marin County Disability Access Program
Suzanne Levine, Marin County Information Services and Technology Digital Accessibility
Fred Nisen, Disability Rights California
Ted Jackson, Marin Center for Independent Living
Lynda Roberts, Registrar of Voters
Colleen Ksanda, Sr. Program Coordinator
Danny Straub, Elections Outreach Coordinator
Greg Hayes, Logistics Coordinator
Michael Tellechea, Elections Technology Systems

Welcome

Lynda Roberts opened the meeting and welcomed those in attendance.

Ballot Marking Device (BMD) Locking Cabinet

Greg Hayes reviewed the feedback he received from committee members that recently looked at the cabinet in person. He also talked about feedback from a certified accessibility consultant who works with Laney Davidson. The consultant pointed out potential issues with width requirements since casters could intrude into the open space underneath the cabinet. Leg room under the cabinet could also be an issue due to the battery bracket on the back wall. Also, handles on the door are not ADA compliant and the height of the tablet inside the cabinet could make it difficult for a voter to touch choices at the top of the screen. However, Mr. Hayes pointed out that the location of the ballot on the touch screen is within the height limit.

Advantages of using the cabinet include ease of moving equipment, added security, and less set-up for election workers. The Elections Department is planning to test the cabinet in the March 2024 election.

Feedback/Discussion

Is it possible to modify the cabinet so the shelf will pull out and the doors will slide in?

The voter may need to use the doors for privacy, so the handles should be ADA compliant.

It is likely in March that the cabinet will be located at a vote center other than the Civic Center to give the mover a chance to test its movability.

A member asked for more information about the accessibility underneath the cabinet. Mr. Hayes explained there is a bracket for the back-up battery at the back of the cabinet which impinges on the ADA requirement for leg room. The ADA expert pointed this out as something to mitigate.

Mr. Hayes will give the manufacturer the list of needed modifications.

Ms. Davidson said the consultant was very complimentary of the staff and appreciated their openness.

Ballot Marking Device (BMD) Guides – Follow-up from July Meeting

Michael Tellechea reviewed a mock-up of the ATI hand-held controller poster showing a diagram of the unit and what the buttons do. He showed photos of where the instructional guides and new ATI diagram will be posted in the BMD booth. The printed guides were re-positioned in the booth in response to feedback from the July meeting.

Feedback/Discussion

A committee member suggested making the font on the ATI poster bigger and make the “lead lines” darker. Also, the digital access team is available to review the poster.

In response to a question, Mr. Tellechea said this new information (the poster and voting guides) will be reviewed at vote center training.

A member asked about the ATI controller. Mr. Tellechea responded that the controller is part of the Dominion Voting System, and the unit does include braille in addition to printed words. The buttons are also different shapes to help differentiate between them.

In response to the photos, one member suggested that the ATI poster should be closer to the front of the booth. Also, the readability of the guides could be checked through ChatGPT.

Do election workers ask voters if they want to use the ATI? Mr. Tellechea said election workers have instructions to ask voters if they want to use the BMD.

Miscellaneous

Ms. Roberts asked for feedback about continuing to provide audio CDs with information about local measures. Are CDs obsolete? Should the department just post the recordings online?

One member commented that there is a wide range of people that need assistance so both CDs and MP3 files online are beneficial. In some cases, people may not have a computer so the CD is a useful alternative. Educating voters about how to access recordings would also be beneficial.

Closing Remarks/Next Meeting

Ms. Roberts thanked everyone for participating. The next quarterly meeting will be held on Thursday, January 11, 2:30-3:30 p.m. via Zoom.

The meeting adjourned at 3:30 p.m.

July 13, 2023

Marin County Elections Department
Voting Accessibility Advisory Committee (VAAC)
Thursday, July 13, 2023, 2:30 PM
Zoom Meeting

Minutes

Attendees

Suzanne Levine, Marin County Information Services and Technology Digital Accessibility
Fred Nisen, Disability Rights California
Lucy Weiss, Disability Rights California (intern)
John Watson, Marin Center for Independent Living
Lynda Roberts, Registrar of Voters
Megan Stone, Elections Outreach Coordinator
Michael Tellechea, Elections Technology Systems

Welcome

Lynda Roberts opened the meeting and welcomed those in attendance.

Ballot Marking Device – Follow-up from April Meeting

Michael Tellechea created two documents to help voters use the ballot marking device (BMD) based on committee feedback in April about election workers needing more assistance at vote centers. One document provides step-by-step guidance for a standard voting session using the touch screen, and the other document provides step-by-step guidance for an accessible voting session using a hand-held controller.

He also reviewed photographs showing various options for posting the instructions in the booth:

  1. Posting the guide on the back wall of the booth and placing handouts inside a pouch on the left side wall of the booth.
  2. Posting the guide on the back wall of the booth.
  3. Posting the guide on the back wall of the booth and placing handouts on the table next to the BMD unit.
  4. Posting the guide on both side walls of the booth.

The idea would be to have a poster-sized guide (11x17 inches) posted in the booth and have copies available for Vote Center Coordinators and voters for “hands-on” assistance.

Discussion

Committee members discussed the guides and various options for posting them and made suggestions:

  • Include more instructions about the hand-held unit and a picture of unit with parts labeled.
  • Provide information about using the hand-held device without the head-set and controlling the volume so people can’t overhear.
  • Images on the guide sheets would help break-up the text.
  • Ensure that guides are in plain language as much as possible.
  • Instead of posting the guide, place it next to the printer with an arrow pointing to it, or on top of the printer.

Security FAQ

Election workers at vote centers have asked for more information about election processes to assist voters with questions. Mr. Tellechea is developing a short FAQ about voting at a vote center, voting by mail, and how ballot counting (tabulation) works. The FAQ focuses on the security aspects of these procedures. He simplified the concepts as much as possible to make it easy for election workers to explain and combat misconceptions.

Discussion

In response to a question, Mr. Tellechea said that the FAQ is intended for both election workers and the public. It is possible the FAQ could be posted or given as a handout to voters.

Closing Remarks/Next Meeting

Ms. Roberts thanked everyone for participating. The next quarterly meeting will be held on Thursday, October 12, 2:30-3:30 p.m. via Zoom.

The meeting adjourned at 3:30 p.m.

April 13, 2023

Marin County Elections Department
Voting Accessibility Advisory Committee (VAAC)
Thursday, April 13, 2023, 10 AM
Zoom Meeting

Minutes

Attendees

Laney Davidson, Marin County Disability Access Program
Colleen Ksanda, Sr. Program Coordinator
Suzanne Levine, Marin County Information Services and Technology Digital Accessibility
Fred Nisen, Disability Rights California
Lynda Roberts, Registrar of Voters
Megan Stone, Elections Outreach Coordinator
Danny Straub, Elections Outreach Coordinator

Welcome

Lynda Roberts opened the meeting and welcomed those in attendance.

Poll Observation Report—Asian Americans Advancing Justice / Asian Law Caucus

Ms. Roberts reviewed the report produced by the AAAJ / ALC volunteer poll monitors in the November 2022 General Election. The volunteers visited 10 locations (50% of the vote centers) and, overall, the Marin County operation of vote centers was well done. The report included a review of accessibility since AAAJ / ALC works with Disability Rights California. Volunteers noted an absence of signature guides for voters with visual impairment, and also noted that some workers asked for more training on the ballot marking devices (BMDs). Otherwise, observations were very positive.

The Elections Department has not provided signature guides in the past because they were never requested. The standard has been to provide needed supplies to keep the volume manageable.

Discussion

One member noted that other counties’ election workers have requested more training on the ballot marking device—how to set it up and how to use it, especially when a voter gets stuck in the process and needs help from an election worker. Other counties have also received feedback about providing materials, such as the signature guides. The best practice is to have tools available to assist voters with disabilities and not wait to see if such tools are requested. Marin County has an aging population that may need assistive devices.

A member suggested creating a basic step-by-step guide to help voters and workers use the ballot marking device. A copy of the guide could be posted next to each unit.

Disability Rights California works with Asian Law Caucus regarding accessibility at vote centers / polling places.

Voter’s Choice Act—Election Administration Plan Revisions

The Voter’s Choice Act requires a review of the Election Administration Plan (EAP) two years after implementation and every four years thereafter, which includes the outreach and education plan. Ms. Roberts, Ms. Stone and Mr. Straub are working on a revised draft with assistance from Liz Acosta, who was the project leader during the 2019-2021 implementation phase. Ms. Roberts reviewed the process and timeline:

  • Advisory committees will have an opportunity to review the first draft and provide feedback.
  • A preview copy will be sent to the Secretary of State for feedback before holding the public workshop.
  • The department plans to hold the public workshop during the summer and will post a copy of the revised draft online for the required 14-day public comment period prior to the workshop.
  • The final version will be posted online and submitted to the Secretary of State for approval by the September 7 deadline.
Discussion

Mr. Straub is editing the outreach portion of the plan and Ms. Acosta will help draft the plan based on his changes. The revised plan will include common-sense changes based on the size of the election (i.e., statewide election or local election) and will provide needed flexibility—a lesson learned in 2022. Advisory committees will have the opportunity to review the revised plan before a preview draft is presented to the Secretary of State’s office.

Regarding a public “workshop”, one member pointed out that the requirement for the revised plan is to hold a public meeting to consider the draft plan and to accept public comments. Workshops are held during the initial implementation of the Voter’s Choice Act to consult with various communities when drafting the plan; workshops are not required for two-year and four-year updates. Elections Code section 4005(a)(10)(C-G) specifies the requirements to hold a public meeting to consider revisions to the first plan.

Vote Center Turnout

Ms. Roberts reviewed a chart showing in-person voting in the first three elections using the new vote center model.

  • Vote centers in Marin County were implemented starting with the June 2022 primary election.
  • Voter turnout was low during the early period 4-10 days before the election.
  • Voter turnout was higher starting 3 days before the election, with the highest turnout on Election Day.
  • Other vote center counties have this same pattern.
Discussion

It is a challenge to find locations available for 11 days; first-choice locations typically are not available. There is also a concern that election workers will lose excitement about participating because there are so many days of having no voters.

One member pointed out the reasoning from the disability community for a 10-day early voting period is to help accommodate transportation challenges that voters with disabilities must navigate to access regional vote centers versus neighborhood polling places. The extra days also help vote center workers adjust and resolve any problems early while voting is slow.

Review Ballot Flowchart

Ms. Roberts reviewed the new ballot flowchart that shows the complexity of processing ballots. Staff intentionally created a detailed flowchart based on observers’ questions from the November 2022 election. The goal is to provide more comprehensive information about ballot processing, which adds transparency to the process. However, a simplified version of the flowchart will be created to post online. The team will ask for committee feedback prior to finalizing the chart.

Ms. Levine said her team will be happy to work with the department on a design.

Review Ballot Marking Device (BMD) Cabinets

Ms. Roberts showed a photo of cabinets designed to hold ballot marking devices. She asked for feedback about their accessibility.

Members pointed out that the cabinets are not universally accessible due to the lack of clear knee and toe space beneath the unit. A person in a wheelchair would be required to turn sidewise to use the BMD. One may suggest that a voter in a wheelchair could use the ATI device, but this option would not work for people who are unable to hold the device in their lap.

Quarterly Meeting Schedule

Ms. Roberts asked for feedback about the current meeting schedule, which is the second Thursday of January, April, July, and October. Members agreed that the current schedule still works and Zoom is the preferred location.

Closing Remarks/Next Meeting

Ms. Roberts thanked everyone for participating. The next quarterly meeting will be held on Thursday, July 13, 10-11 a.m. via Zoom.

The meeting adjourned at 11 a.m.

January 12, 2023

Marin County Elections Department
Voting Accessibility Advisory Committee (VAAC)
Thursday, January 12, 2023, 10 AM
Zoom Meeting

Minutes

Attendees

Suzanne Levine, Marin County Information Services and Technology Digital Accessibility
Fred Nisen, Disability Rights California
John Watson, Marin Center for Independent Living
Lynda Roberts, Registrar of Voters
Megan Stone, Elections Outreach Coordinator
Danny Straub, Elections Outreach Coordinator
Michael Tellechea, Technical Support Specialist
Colleen Ksanda, Sr. Program Coordinator

Welcome

Lynda Roberts opened the meeting and welcomed those in attendance.

November 2022 General Election Review

General Overview – Lynda Roberts
  • No accessibility issues or complaints were brought to our attention.
  • There were minor issues with two of the accessible ballot marking devices (ICX units) at one vote center location: 1) one of the ATI hand-held devices was not working; and 2) one of the printers was not working. Both pieces of equipment were replaced.
  • 318 voters used a ballot marking device (BMD) across the various vote center locations from early voting through Election Day voting. The BMD ballots are duplicated onto a regular ballot for tallying.
  • 85 voters used the Remote Accessible Vote By Mail option.
  • The logistics team posted notices on old polling places, which eliminated calls from confused voters. Suzanne Levine added that in June her team received emails from people looking for their voting location and in November they received no calls or emails. Posting the notices made a difference.
  • The Elections Department website included maps showing locations of vote centers and drop boxes.

Ms. Roberts asked Ms. Levine about her team’s experience in the field. Ms. Levine had four teams of four that visited five locations each. The in-field review went smoothly; there were fewer locations that needed help opening the ballot marking devices (BMDs) for voting. Notable observations: 1) Point Reyes is a small space and just two of the three BMDs were set-up; 2) the set-up in Marin City encourages privacy; 3) workers in Sausalito supported re-arranging the set-up for more privacy. Ms. Levine will provide a copy of her report when it is finished.

Ballot Marking Device Training – Michael Tellechea
  • Vote Center Coordinators (VCCs) get about 6-7 hours of hands-on equipment training, with 1 to 1½ hours on the ballot marking device (BMD).
  • Training on the BMD includes how to assist voters and respect their privacy while they vote.
  • VCCs also get in-office, on-the-job training so they can help voters directly before managing their own vote center.
  • During the in-office training period, VCCs can attend a workshop for in-depth practice on the BMD units. For the workshops, a fake election is set-up so workers can practice using the BMD, including features such as the ATI unit, large text size, and audio option.
  • VCCs are initially intimidated by the BMD but become more comfortable once they use the unit and practice voting. They realize the equipment is easy to use, which builds confidence.
  • VCCs get a training manual and in-person support as needed. The manual is a comprehensive guide that shows how to set-up, unpack, open, and activate a voting session. The guide also has tips for using the BMD and helping voters. Lastly, it shows how to pack the equipment at the end of the election. Once vote center locations open, five staff members are available to receive calls when issues arise. Issues with the BMD equipment are treated as high-priority.
Outreach – Megan Stone and Danny Straub
  • The outreach team implemented feedback received from various advisory committees after the June election. Feedback included keeping messages short, eliminating election jargon, and getting into the communities.
  • Voters received two direct mailers as required by the Voter’s Choice Act. The first mailer had a short message about the new voting model and the second mailer included vote center locations.
  • The outreach team once again provided printed material to outreach partners (banners, flyers, door hangers, FAQ sheets).
  • Paid advertising included Spanish and Vietnamese publications, and Hearst Media targeted digital advertising.
  • PSAs were aired on local media.
  • Outreach was conducted at 14 different events in the community, including speaking and tabling events.
  • The team will continue to refine the model of outreach for future elections.
  • Currently the team is working on the first direct mailer for the March 2023 special election in the City of Mill Valley and Novato Unified School District.
  • In preparing for the 2024 election cycle, the team will work on new videos and will continue to find ways to be present in the community.

Closing Remarks/Next Meeting

Ms. Roberts thanked everyone for participating. The next meeting is scheduled for April 13, 2023, 10-11 a.m. Ms. Roberts will send the Zoom link closer to the meeting date.

The meeting adjourned at 11:00 a.m.