Done/doing update (March 8, 2022)

Welcome to our first done/doing update. This first update is a little different because we’re covering our progress to-date. For future updates, we’ll cover what we’ve done the previous two weeks and what we’re working on for the following two weeks.

This is a recap of what we’ve done from December 1, 2021 to March 8, 2022 and what we’re working on next.

Done

• Created a project team with members of County’s digital team and lead public information officer.
• Established a cross-departmental executive steering committee and a working group made up of communication experts from several County departments.
• Hired Department of Civic Things to provide strategic advisory services.
• Evaluated several content management systems (CMS) and invited three for final demos with our security team, accessibility team, and communications experts.
• Hired Bloom Works to conduct user research and develop site navigation and design.
• Created a webpage for project information and updates.
• Made a presentation to the Disability Access Advisory Group.

Doing

• Select a CMS vendor and begin contract negotiations.
• Identify user groups for interviews.
• Finalize consent form and process for providing compensation to user research participants.
• Begin recruiting participants for user interviews.
• Develop interview questions and protocol.
• Start user interviews.

What we’re reading

• How guiding principles can improve a content strategy
• SF.gov content principles
• U.S. Web Design System design principles
• U.K. Government Design Systems design principles
• 15 principles of good service design

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