Service Adjustments During the COVID-19 Emergency

COVID-19 Impacts to County Services

Following the March 16, 2020 Public Health Officer’s order for Marin residents to stay home, we want to provide you with an update regarding the County of Marin’s services. Service impacts will be dynamic as this situation evolves. We will continue to update our information as impacts on services change. The Public Health order is in effect through April 7, 2020.

The County is discouraging resident visits to the Marin County Civic Center and other facilities where County employees work to adhere to social distancing recommendations by public health officials. Many departments have limited staffing in offices as they have been encouraged to work remotely if possible. However, it’s a great time to check out the online Payment Center, where some business can be conducted, and departments are staffing telephone lines to answer your questions.

Open All Panels

Summary of Updates From County Departments

  • Board of Supervisors

    Board of Supervisors — (415) 473-7331: The Supervisors plan to continue holding their meetings in the Marin County Civic Center’s Board chamber in San Rafael to conduct essential business during the COVID-19 outbreak. Nonessential business will be postponed, and all postponed agenda items will be rescheduled for dates to be determined later. The Board staff is working to accommodate residents who would like to participate in Board meetings but are concerned about restrictions on public gatherings.

  • Agriculture Weights and Measures

    Agriculture/Weights & Measures — (415) 473-6700: The Novato-based department is closed to walk-in service until further notice but is responding to phone calls and emails.

  • Assessor-Recorder-County Clerk

    Assessor-Recorder-County Clerk — (415) 473-7215 (Assessor); (415) 473-6093 (Recorder); (415) 473-6152 (County Clerk): Public counters for all three divisions are closed until further notice, but many services can be accessed online and by phone or email.

  • Child Support Services

    Child Support Services — (866) 901-3212: The office at 88 Rowland Way, Suite 200, in Novato is closed until further notice. Those who usually make child support payments at the TouchPay kiosk inside the lobby will need to use another option. Payment options and instructions, including paying cash through PayNearMe or MoneyGram at local stores like CVS, can be found on the department’s website. Superior Court postponed matters involving Child Support Services through March 26. Those with questions about a case or have lost the source of income due to COVID-19 should email or call 866-901-3212.

  • Community Development

    Community Development — (415) 473-6269 (Planning); (415) 473-6907 (Environmental Health); (415) 473-6550 (Building & Safety): The Development Services Center and Environmental Health Services Permitting Center are closed at the Civic Center, but staff can provide services by phone or email for Building & Safety, Environmental Health, and Planning. CDA is accepting and issuing building permits only for essential construction (e.g. new housing, affordable housing, essential businesses, and work necessary to maintain essential operation of a residence or essential business). Self-serve online building permit service remains open, with inspection priority for essential construction. Applications and plans for food facility plan approval may be submitted to Environmental Health Services via email or U.S. mail. Enforcement priorities will be to protect public health and safety, including responding to unsafe construction, food-borne illnesses, and sewage spills. Planned public meetings have been cancelled.

  • County Administrator

    County Administrator — (415) 473-6358: Many CAO staff members are part of the response team in the Emergency Operations Center, which was activated in early March because of COVID-19, or working to facilitate continued essential services for residents and County employees. The March budget hearings scheduled for March 23-25 will be rescheduled for a later date.

  • County Counsel

    County Counsel — (415) 473-6117: The County's team of attorneys mostly handles internal matters and does not provide legal advice to the public, but it does assist special districts. Business continues to be conducted remotely. Many attorneys are assisting with internal workforce matters.

  • Cultural Services

    Cultural Services — (415) 473-6400: Events at Veterans’ Memorial Auditorium, Showcase Theater, Exhibition Hall, Fairgrounds, and Lagoon Park have been cancelled through May 11. The Marin Center, Fair and Box Office are closed through April 7. The Bartolini Gallery and Redwood Foyer Gallery are closed to visitors. Docent tours of the Civic Center are cancelled.

  • District Attorney

    District Attorney — (415) 473-6450; (415) 473-5080 (victim witness services): The public lobby is staffed 8 a.m. to 2 p.m. weekdays but staff is discouraging nonessential visits. Calls are answered 8 a.m. to 4 p.m. Staff is working with justice partners and notifying victims of the release with appropriate conditions of those inmates who have 60 days or less to serve in jail. This is in response to an advisory issued by the California State Supreme Court Justice in response to the COVID19 pandemic. Another statewide advisory continued all jury trials for 60 days (with limited exceptions). Staff is reviewing custody cases to determine whether criminal charges will be filed and notifying witnesses that they will not be needed because of the postponement of most court sessions. Staff is sending new subpoenas for cases approximately eight weeks out. Also, DA staff is working as volunteers when not in the office.

  • Elections

    Elections — (415) 473-6456, (415) 473-6437: The Elections lobby is closed until further notice, but the office is staffed. The Registrar of Voters reports steady progress on the recording of final votes from the March 3 Presidential Primary and will continue updates on www.marinvotes.org until the tally is complete.

  • Finance

    Finance — (415) 473-6154 (main); (415) 473-6133 (Tax Collector and Central Collections); (415) 473-6142 (Public Administrator): Property tax collection is not being affected by the COVID-19 outbreak. April 10 remains the last day to pay the second installment without a penalty. The County must maintain a balanced budget by state law, and tax collection is vital for adherence. The office remains open, but Finance is discouraging personal visits to the Civic Center to pay taxes because of a smaller staff on site and required precautions that need to be taken to ensure public safety. Residents are encouraged to pay online, by phone, or by mail (Marin County Tax Collector, P.O. Box 4220, San Rafael CA 94913). Transient Occupancy Tax (TOT) payments and business license fees will only be accepted online or by mail (Marin County Central Collections, P.O. Box 4220, San Rafael CA 94913).

  • Fire

    Fire — (415) 473-6717: Routine public safety operations are being performed. Fire prevention services are only available via phone and electronic submission because no field inspections services are available. Fire stations are closed to the public with the exception of emergencies. Previously planned community meetings at fire stations are cancelled.

  • Health and Human Services

    Health and Human Services — (415) 473-7191 (COVID hotline); (415) 457-INFO (information resources for older adults, persons with disabilities, or family caregivers)

    Other important phone lines that are operational:

    • Adult Protective Services: (415) 473-2774
    • Skilled Nursing/Assisted Living Ombudsman: (415) 473-7446
    • Child Protective Services: (415) 473-7153
    • Public Assistance Call Center (Medi-Cal, CalFresh, CalWorks): 1 (877) 410-8817
    • General Relief: (415) 473-3450
    • Behavioral Health and Recovery Services Access Line: 1 (888) 818-1115

    HHS employees are on the front lines of the local COVID-19 response, committed to the mission of promoting and protecting the health, well-being, safety and self-sufficiency of all Marin residents. Employees are either directly supporting the emergency response in areas such as public health or are committed to continuing to provide critical social, health and behavioral health services, following state, federal, and international guidelines. Many electronic and telephonic services are available for the public, and residents should consider conducting conversations over the phone or contacting HHS by email when possible. Public Health created a phone hotline, (415) 473-7191 and an email address for residents to contact staff with questions or concerns about the virus. The call center is open from 9:30 a.m. to noon and 1 to 5 p.m. weekdays. A three-way phone line is used to assist non-English speakers.

  • Human Resources

    Human Resources — (415) 473-6104: Civic Center volunteers and interns have been notified not to show up for planned assignments. The HR recruitment team is working with employment candidates to conduct interviews via conference calls or Skype if a candidate prefers not to meet in person due to social distancing concerns.

  • Information Services and Technology

    Information Services and Technology — (415) 473-6309: Many IST employees are assisting with website updates, teleworking, and emergency operations services related to the COVID-19 virus.

  • Library

    Library — (415) 473-3222: The Marin County Free Library branches are closed until further notice, and all programs and events have been cancelled, including visits by the Bookmobile and Learning Bus.

  • Parks

    Parks — (415) 473-6949; (415) 473-6388 (reservations): All Marin County Parks locations are under restrictions to comply with the Marin County public health order issued March 31, 2020. The order was issued because popular beaches and trailheads became dangerously overcrowded. Marin County's public health officer is asking people not to drive to beaches, open spaces, or parks outside their neighborhoods. Avoid places where groups are gathering. Community members may walk or bike to nearby preserves, parks, and pathways that are open. Practice social distancing and preventative hygiene when outside your home. A list of facilities is online.

  • Probation

    Probation — (415) 473-6599: Adult and juvenile offices are closed to the public, but routine public safety operations are being performed. Staff continues to support the court with daily release recommendations, reports and appearances for all court activities that are being maintained during the shelter in place period. Staff is contacting people who have been scheduled for orientations, parole hearings, and interviews to reschedule. Juvenile Hall is suspending minimum standards: all regular programming, family visitation and religious services are suspended. In lieu of visitation, youth will have additional telephonic communication with their parent(s) or guardians.

  • Public Defender

    Public Defender — (415) 473-6321: With Marin County Superior Court closed except for in-custody or essential matters, the Public Defender’s Office has closed its lobby at the Civic Center and advised clients to call its office or check its Facebook page for updates.

  • Public Works

    Public Works — (415) 473-6528: Because of reduced staffing in some divisions, it may take Public Works workers a bit longer to respond to certain situations. Although the public counter is closed, DPW Land Development can still process permits for essential services such as utilities via email or phone at (415) 473-3755 or via email on their webpage. Staff is conducting advertisement and bidding on Public Works projects once approval for advertisement is received from the Board of Supervisors. Opportunities will be posted online. The Roads Division is fully staffed in all locations and complying with social distancing requirements.

  • Retirement

    Retirement — (415) 473-6147: The Marin County Employees’ Retirement Association office is closed but the staff is continuing to provide one-on-one phone consultations. Applications for pending retirements are being processed normally and pension payments are on schedule. Many resources are available online at www.mcera.org.

  • Sheriff

    Sheriff — (415) 473-7284: Normal public safety operations are still in place. See the Sheriff’s webpage for more details.

  • UC Cooperative Extension / Farm Advisor

    UC Cooperative Extension / Farm Advisor — (415) 473-4204: The Novato office is closed to the public and in-person educational programs and events have been cancelled through May 10. Employees are delivering programs through teleconference platforms and responding to phone and email inquiries. See the website for COVID-19 information for agricultural producers , Marin Master Gardeners, and online learning opportunities and programs.

Also, Marin County Superior Court – which is operated out of the Civic Center’s Hall of Justice by the State of California court system and is not part of the County of Marin government – has continued hearings and trials to future dates. It is provided updates on its website, www.marincourt.org.