County of Marin - News Releases - Child Support Services

For Immediate Release
August 16, 2019

Dealing with Child Support? County Can Help

Staff is available to create better outcomes for children and their parents

San Rafael, CA – One of the most eye-opening facts from a 2017 statewide study about child support services was that California parents were mostly saying, “Wait … there’s such a thing as child support services?”

Four children aged about 6-7 years old smile for the cameraSteady support from both parents creates better outcomes for children.
The Marin County Department of Child Support Services (DCCS) is determined to change that.

The Novato-based department led by Director Jill Francis assists parents in supporting their children in all sorts of forms, including financially. During August, which is Child Support Awareness Month, the 22-person staff is emphasizing the statewide theme, “You Are There For Them, We’ll Be There For You.”

“Steady support creates better outcomes for children, and that theme references all the benefits children receive from the participation of both parents in their lives,” Francis said. “We’re here to facilitate that participation and make things easier for everybody involved.”

In federal fiscal year 2018, Marin County DCSS distributed $12,992,693 in support payments of which $8,525,027 was consistent monthly child support distributed to Marin families.

The child support programs can assist a parent with getting a court order for financial or medical support. The staff can work with both parents to avoid the stressful court process and create amenable agreements. The department can also enforce an existing court order for support and help track payments to provide peace of mind for both parents.

Several programs are available for parents paying support. If circumstances have changed for a parent, such as a change in job or the custody and visitation of their child, they may qualify for a modification of the court order. Assistance is available if a parent is seeking work but has a suspended driver’s license or professional license as a result of non-payment of child support.

Other programs available include the Compromise of Arrears Program, designed to assist parents who have larger amounts of unpaid child support debt and possibly reduce a portion of that debt.

DCSS continues to make paying child support convenient with payment options online, by phone, by credit card, by debit card and by mail. Several retail locations offer MoneyGram and PayNearMe kiosks, payments are accepted via PayPal, and there are self-service kiosks at local child support agencies. 

To access child support services, a parent can complete an application online or in person at any child support services office in California. In Marin, the office is at 88 Rowland Way, Suite 200, in Novato. It’s open from 8:30 a.m. to 4 p.m. weekdays. Call 866-901-3212 or email the staff for more information.


Jill Francis
Child Support Services

88 Rowland Way
Suite 200
Novato, CA 94945
(415) 473-4067
Email: Jill Francis
Child Support Services website