IT Governance and Operations

Responsible for IST’s administrative and business functions including accounts receivable and payable, contract management, payroll, human resource management, Board letters and agenda items, and budgeting. This team also manages invoicing and chargebacks for IST services.

Oversees all technology leases including most desktop computers, laptop computers, servers, tablets, etc. The program also manages the warranty and service contracts for the technology, where applicable.

Responsible for managing enterprise IT governance, demand management, and IST resource allocation for the County, as well as IST’s organizational performance management and strategic planning efforts. The Team develops the framework to determine which information technology investments most closely align with the County’s priorities and provide the greatest return on investment. They lead the process by which competing technology investments are evaluated, prioritized, and recommended for funding.

Responsible for defining and implementing standards and policies for project, portfolio, and quality management and to enforce these standards across IT projects including documentation, business cases, metrics, project management principles, and resource allocation. They provide best practice project management services to ensure projects are delivered on time and within budget, meeting agreed upon specifications.