Enterprise Platforms and Services

Liza Massey, Chief Information Officer, Information Services and Technology

The Enterprise Platforms and Services Division is responsible for delivering enterprise-level Countywide IT infrastructure services, including service desk /help desk, phone communications, network connectivity, internet connectivity, datacenter, cloud platforms, database, and document management.

 

IST Enterprise Architecture

Defines and manages a coherent, consistent approach to delivery of information technology capabilities for all County departments. The IT Enterprise Architecture program spans all aspects of IT business solutions delivery model including infrastructure, systems, applications, data, content, and user interfaces.

IST Customer Support

Provides top tier desktop support to Marin County departments without embedded IT support staff.

IST Database Administrators

Delivers and supports enterprise databases and related services such as integration, reporting, and replication.

IST Data Network

Provides network solutions including Local Area Networks (LAN), Wide Area Networks (WAN), Wireless, Internet, Firewall, Virtual Private Networks (VPN), and Cabling Services. Provides network connectivity for all County users at the Civic Center, the Emergency Operations Facility, and over 40 remote locations.

IST Interagency Agreements

Provides direct assistance to departments that contract with IST for dedicated IT support staff.

IST MarinMap

Provides solutions for MarinMap, a non-profit consortium of local governments, special districts, and other public agencies joined together to create collaborative County Geographic Information Systems (GIS) data.

IST Systems Administrators

Provides enterprise-level hardware and software platforms including Active Directory, Office 365, and System Center. Manages the server, virtualization, storage, and backup platforms for the County’s two datacenters and computing resources in the Cloud.

IST Telephone Services

Delivers enterprise-wide voice communications and support of the County’s telephone system.

MIDAS

Provides secure wide area network and Internet access for County cities, towns, special districts, and law enforcement agencies.