Box Office Services Information
The Marin Center Box Office is operated as a service for the users of Marin Center. Events open to the public, when an admission fee is charged, are required to use the services of the Box Office.
The Box Office fee includes the following services:
Expertise
Producers are invited to call upon the knowledge and experience of Box Office staff. Box Office personnel will be glad to react to publicity and advertising plans, to review ticket order forms and publicity copy, and to discuss price scales.
Publicity Services
Posters provided by producers are hung in the Box Office for viewing by ticket purchasers and performance attendees. Fliers may be placed on the Box Office counter. Fliers that are no larger than 8-1/2” x 3” may be used as envelope inserts and mailed to purchasers of tickets to other upcoming events.
Ticket Printing
Tickets for events at the Marin Center (Marin Veterans’ Memorial Auditorium, Showcase Theater, Exhibit Hall, Fairgrounds, and Lagoon Park) will be generated on the Box Office computer ticket system as they are sold. There is a ten-cent ($.10) per ticket printing fee for every ticket printed by the Marin Center Box Office.
Tickets generated will be for the precise capacity of the theater, or, in the case of the Exhibit Hall or an outdoor event, to the capacity agreed to by the License Agreement.
Producers are not permitted to print and number their own general admission or reserved seat tickets.
A limited number of computer printed tickets may be allocated to producers for outside sales with the permission of the Director. The configuration of such tickets will be determined by the Box Office Manager.
Advance Ticket Sales
The Box Office cannot put tickets on sale until a signed rental agreement and rental payment have been received by the Marin Center Office. On receipt of the above and when ticket copy information has been furnished to the Box Office Manager, tickets may be put on sale at any time prior to an event.
Advance tickets may be purchased in the following ways:
- Over the Counter Sales: Window sales are made during regular hours at the Box Office, 11am to 4pm, Tuesday through Friday, and beginning one (1) hour prior to a performance (for that performance only). The Box Office is located on the South side of the Marin Veterans’ Memorial Auditorium. Tickets may be purchased at the counter with cash, a local check, Visa, MasterCard, AMEX and Discover. There is no service fee on counter sales.
- Phone Sales: Tickets may be purchased by phone during regular Box Office hours. The Box Office accepts Visa, MasterCard, AMEX and Discover. Telephone orders are subject to a $6 per ticket service fee, paid by the customer. The Box Office mails or emails phone-ordered tickets to the customer within 48 hours of taking the order unless the customer requests that tickets be held for pickup or the order is placed within ten (10) days of the performance. Will-call tickets are available for pickup during regular Box Office hours and during the hour prior to the performance.
- Mail Order Sales: Tickets may be purchased by mail with a local check, Visa, MasterCard, AMEX and Discover. Mail order forms are subject to a $6 per ticket service fee. Orders received within ten (10) days of the performance will be held at the Box Office for pickup by the ticket-buyer.
- Online Sales: Tickets will be put on sale online, giving customers the option of purchasing tickets online. Orders are subject to a $6 per ticket service fee, paid by the customer.
Day of Performance Sales
The Box Office opens one (1) hour prior to the performance and remains open for ticket sales at least one-half (1/2) hour after the performance begins. Only Marin Center Staff are permitted in the Box Office premises.
Ticket Sales Reports
Producers may call the Box Office to request updated ticket sales reports as needed.
Final Settlement
The Box Office settlement is completed as soon as possible after the event. In order to complete the settlement, the Box Office must have an accounting of all tickets allotted to the producer prior to the start of the settlement process. The Marin Center Office and the Department of Finance require seven (7) to ten (10) working days after the event to review a settlement and issue a check to the producer. The amount due to Marin Center for stagehand fees, equipment rental, ushers, box office services, and miscellaneous expenses will be deducted from the settlement. Three percent (3%) of gross credit card sales will be deducted from the settlement to cover bank fees.
On hard-ticketed shows, unsold tickets (deadwood) are available at the time of settlement. If a producer wishes to have the ticket stubs, they must be requested from the Box Office Manager prior to the performance or requested from the Event Coordinator prior to the intermission of the performance. Ticket stubs will be held at the Marin Center Office for forty-eight (48) hours after an event. No monies will be advanced to the producer prior to settlement.
The Box Office does not provide check-cashing privileges for staff or producers.
Ticket Buyer List
A computer-generated list of all ticket buyers will be provided to the producer upon request.
Deposits - New Producers
New producers of the Marin Veterans’ Memorial Auditorium are required to make a $200 deposit for the Box Office services. This deposit will not be refundable if the event is canceled after tickets are put on sale.
New producers renting the Showcase Theater, Exhibit Hall, Fairgrounds, or Lagoon Park will be required to make a $75 deposit with the same provisions.
Box Office Fees
Box Office charges vary with the services performed in connection with an event.
Marin Veterans’ Memorial Auditorium (2000 Seats)
| Service |
Fee |
| Reserved Seats and General Admission |
$1,060 |
| For ten (10) or more performances in a fiscal year, the fee will be per performance |
$901
|
Showcase Theater (339 Seats)
| Service |
Fee |
| Reserved Seating and General Admission |
$212 |
Exhibit Hall (Daily Rate)
| Service |
Fee |
| Flat Floor Shows - per day |
$424 |
Concerts, Festivals, etc - per event
|
$1,060 |
| Ticket Sellers - per hour |
$19 |
| Food Sale Release Fee |
$250 |
If an event is canceled, Box Office charges will be based on the above fee schedule adjusted for the number of tickets sold, with a minimum charge of ten percent (10%) of the applicable fee.
Box Office charges for events which require special services or which do not fit the categories above will be set after consultation between the Director, Box Office Manager, and producer.
Box Office Guidelines for Event Advertising
The following information must be included in all copy:
- Name of show: Date(s), Time(s), Price(s)
- Facility Name(s): Marin Veterans’ Memorial Auditorium, Showcase Theater, Exhibit Hall, Fairgrounds, or Lagoon Park.
- Location:
Marin Center
10 Avenue of the Flags
San Rafael
- Phone Sales: Tickets may be purchased by phone during regular Box Office hours. The Box Office accepts Visa, MasterCard, AMEX and Discover. Telephone orders are subject to a $6 per ticket service fee, paid by the customer. The Box Office mails or emails phone-ordered tickets to the customer within 48 hours of taking the order unless the customer requests that tickets be held for pickup or the order is placed within ten (10) days of the performance. Will-call tickets are available for pickup during regular Box Office hours and during the hour prior to the performance.
- Mail Order Sales: Tickets may be purchased by mail with a local check, Visa, MasterCard, AMEX and Discover. Mail order forms are subject to a $6 per ticket service fee. Orders received within ten (10) days of the performance will be held at the Box Office for pickup by the ticket-buyer.
- Online Sales: Tickets will be put on sale online, giving customers the option of purchasing tickets online. Orders are subject to a $6 per ticket service fee, paid by the customer.
Telephone Numbers – Marin Center
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