Dispute Resolution Service Request

Community Development Agency

The Rental Housing Dispute Resolution program offers an opportunity for landlords and tenants in unincorporated areas of Marin County to discuss issues related to rent increases and/or housing service* reductions (for example, loss of parking privileges).

The Following Situations Are Eligible For Mediation

A Tenant request for Mediation services must be submitted no more than 10 calendar days after one of the following events occurs:

  1. the Tenant receives one or more notices that individually or cumulatively increase Rent more than 5% within any 12-month period in accordance with California Civil Code section 827;
  2. the Tenant receives notice of or experiences an actual reduction in Housing Services that are valued at more than 5% of the Rent within any 12-month period without a corresponding and equivalent decrease in Rent; or
  3. the Tenant receives notice of or experiences any combination of (1) and (2) that cumulatively effects an increase of rent greater than 5% within any 12-month period.

A Landlord request for Mediation services may be submitted at any time in advance of providing the Tenant with notice of a Rent increase greater than five percent within any 12-month period or reducing Housing Services* that are valued at more than 5% of the Rent without a corresponding and equivalent decrease in Rent within any 12-month period.

Responses to Frequently Asked Questions are available on the County Dispute Resolution webpage.

 

Definitions

Housing Services: those services provided and associated with the use or occupancy of a dwelling unit, including but not limited to repairs, replacement, maintenance, painting, light, heat, water, elevator service, laundry facilities and privileges, janitorial service, removal of refuse and recycling, furnishings, telephone, utilities, parking, storage, and any other benefits, privileges, or facilities.

Landlord: an owner, lessor, or sublessor who receives or is entitled to receive rent for the use and occupancy of any dwelling unit or portion thereof.

Rent: the consideration, including any funds, labor, bonus, benefit, or gratuity, demanded or received by a Landlord for or in connection with the use and occupancy of a dwelling unit and the housing services provided therewith, or for the assignment of a rental agreement for a dwelling unit.

Tenant: a person entitled by written or oral agreement, or by sufferance, to the use or occupancy of a dwelling unit.

Translations Available

English, Spanish, and Vietnamese translations of this form are available on the County Dispute Resolution webpage. Please submit requests for additional translations to Debbi La Rue at dlarue@marincounty.org or (415) 473-7309.

Policy on Undocument Residents

Program mediators do not inquire from anyone about the immigration status of any party to mediation nor do they report to any third parties the immigration status of any party to mediation. The immigration status of any party to mediation is not considered by program mediators.

Instructions and Link to the Online Form

Please fill out our online form completely and accurately. Providing incomplete information may delay the mediation process or result in a finding of ineligibility. If you would prefer to submit a written request form, please download the fillable pdf form, complete and submit to:

Consumer Protection Unit – Mediation
Marin County District Attorney’s Office
Hall of Justice, Room 145
3501 Civic Center Drive
San Rafael, CA 94903

If you need additional information, please phone us (415) 473-6495 or contact us via email to consumer@marincounty.org.

What's Next?

The Mediation Program Director will respond to your request for mandatory mediation with a written determination of eligibility. If your request is determined to be eligible for mandatory mediation, a mediator assigned by the County will contact both parties to arrange mediation. Chapter 5.95 requires tenants and landlords to participate in mediation to discuss the issue, and it prohibits landlords from retaliating against tenants for requesting mediation.