Putting Our Customers First

Charlie Haase, Chief Information Officer, Information Services and Technology

Changing Role - IST will build stronger relationships with customer departments to increase business alignment, responsiveness, and follow-through. Funding options and flexible staffing will be developed to ensure resources are available for completing customer departments’ projects.

Strategy 1: Develop IST capabilities that align with the County and Department missions and the Five Year Business Plan.

Action

Incorporate formal business analysis into each project to ensure that outcomes will meet client business needs and objectives.

Metrics

100% of IST project charters include business analysis as a deliverable within the next four years.

Action

Make it easier for departments to request project work from IST by creating a simple web application to receive requests.

Metrics

Project request web application built and deployed within the next year.

Action

Increase the impact of our departments’ priorities by expanding the role of the Advisory Committee for Technology to include review and prioritization of technology projects and policies.

Metrics

Within the next year all discretionary IST projects exceeding a total cost of $50,000 will be reviewed and prioritized by the Advisory Committee for Technology.

Strategy 2: Expand IST capacity to deliver more.

Action

Create a formal project request process that informs the enterprise on how to initiate and fund new projects in collaboration with IST.

Metrics

  • Establish criteria and processes to initiate and fund projects from operating departments’ baseline budget within the next two years.
  • Establish criteria and processes to initiate and fund projects with BCP funding within the next two years.
  • Establish criteria to initiate projects utilizing IST’s baseline budget within the next two years.

Action

Design the IST roles and responsibilities to match the priorities set by departments and the Advisory Committee for Technology by partnering with Human Resources to develop a classification structure with a flexible workforce, aligning with the 5-Year Business Plan.

Metrics

Within the next two years, identify and implement flexible workforce options that provide the ability to staff up for projects funded outside of baseline budget and scale back at completion of those projects.