The Changing Role of IST: Business Consulting Services Available to Departments

Charlie Haase, Chief Information Officer, Information Services and Technology

Changing Role - IST will develop the capacity to offer departments consulting services to improve and automate their work processes.

Strategy 1: Offer consulting services to advise and manage delivery of IST solutions.

Action

Create a Business Relationship Manager role within IST to work with departments in identifying needs and services that IST may provide to help departments succeed in their missions.

Metrics

Business Relationship Manager role implemented within the next two years.

Action

Assign Business Relationship Managers to each County Service Area.

Metrics

Assign within the next three years.

Action

Create a Change Management practice to help departments succeed as they work to implement the 5-Year Plan.

Metrics

  • Change management resource(s) identified and trained within the next year.
  • Change management resource(s) deployed to help with 5-Year Business Plan implementation immediately after training.

Strategy 2: Ensure the Project Management Office improves the delivery of projects on time and within budget.

Action

Develop a formal process to analyze project results to increase rates of project success across the County.

Metrics

Within the next year 100% of projects are reviewed after completion to identify lessons learned.

Action

Increase Project Management training and skills to accurately forecast project resources and schedules.

Metrics

Increase PMP certifications within IST by at least two within the next two years.